Privacy Policy

Personal information we may collect

ASA collects personal information that is reasonably necessary for its functions and activities, including operation of the platform, response to enquiries, administration of memberships, and delivery of programs and related services.

• contact details, including your name, email address, telephone number, and city or region
• membership, application, or profile information submitted through forms or account features
• records relating to events, courses, journals, and member services connected with your account
• registration records, attendance-related information, and service requests
• device, browser, app, and usage information reasonably required for security, analytics, and service improvement
• information you choose to provide in an enquiry, feedback form, or email

How ASA collects information

• when you browse the website or use the iOS app
• when you submit forms, apply for membership, register for an activity, or contact ASA
• when you create or use a member login
• when you interact with journals, courses, events, or member-centre features
• from service providers engaged to host, secure, analyse, or support the platform

Purposes for which personal information is used

• to respond to enquiries and manage communications
• to assess membership applications and administer member accounts
• to manage events, courses, registrations, and related updates
• to provide member-centre features, including saved registration records and account access
• to maintain platform security, prevent misuse, and diagnose technical issues
• to improve the website, app, content structure, and service operations
• to meet legal, regulatory, and organisational governance obligations

Cookies, analytics, and device storage

ASA may use cookies and similar technologies on the website to support core functionality, understand usage patterns, and improve user experience. The iOS app may store limited local data on your device, including language preference, sign-in state, or registration-related records reasonably required for member use.

Disclosure of personal information

ASA does not sell personal information. Personal information may be disclosed to trusted service providers who assist with hosting, analytics, communications, security, registrations, or administration, but only to the extent reasonably necessary for those purposes.

• technology, hosting, or infrastructure providers
• email, communication, and support service providers
• registration or service-delivery partners where relevant to a program
• professional advisers, regulators, or authorities where required by law, safety, or governance obligations

Sensitive information and service boundaries

Soulful Asia is not a clinical emergency service. Unless ASA has specifically requested such information as part of an appropriate process, please do not submit highly sensitive health or crisis information through general website forms, journal comments, or app features. Where sensitive information is provided, ASA will handle it with additional care and only where reasonably necessary or otherwise permitted by law.

Security and overseas handling

ASA takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Some technology providers engaged by ASA may process or store data outside Australia. Where this occurs, ASA seeks to use reputable providers and reasonable safeguards.

Access, correction, and complaints

You may request access to personal information held by ASA, request correction of inaccurate information, or raise a privacy concern. ASA may need to verify your identity before responding to such a request.

Policy updates

ASA may update this Privacy Policy from time to time. The current version published on this page applies from the date shown above.

Privacy Contact

For privacy requests, access or correction requests, or privacy-related concerns, please contact ASA using the details below.

• Association of Soulful Asia (ASA)
• Email: healing.soulfulasia@gmail.com
• Location: Sydney, NSW, Australia